returns & exchanges

What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund.  Merchandise received after 30 days will be subject to a 15% restocking charge.

We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different  size,  style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.

Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

Returns & Exchanges will only be accepted with a copy of your email invoice and/or the packing slip that came with the merchandise. Please include a detailed note explaining the reason for the return.

 

Where do I ship my return or exchange?

Mollygoggles Returns
6 North Bog Rd
Edgartown Mass 02539

How should I ship my return or exchange?

Pack and seal your box securely, in the original packaging if possible. To be properly processed, your return/exchange must include  a copy of your email invoice and/or the packing slip that came with the merchandise..  You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get  lost. Packages must be returned prepaid. We do not accept COD.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.